Terms of Service – AFFORDABLE PET

‌Effective Date: October 30, 2026‌

Welcome to the official e-commerce platform operated by ‌AFFORDABLE PET ACCESSORIES LIMITED‌, accessible at www.affordablepetshop.com. By accessing, browsing, creating an account, placing an order, or using any features, content or services hosted on this website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), possess the full legal capacity to enter into a binding contractual agreement, and have read, understood, and agreed to be bound by every term and condition outlined in this Terms of Service document. If you do not agree with any provision contained herein, you must immediately discontinue all use of our platform.

As an e-commerce brand dedicated to delivering carefully curated collections of practical, safe pet accessories designed to fit your daily moments with your beloved furry companions, we structure these terms to create a fair, transparent, mutually respectful operating framework for both our company and every fur parent who trusts our products fully. All our signature collections including Pawsome Picks, Fresh Pet Joy new arrivals, Trusted Pet Bests fan-favorite small goods, and most-loved Featured Products are offered exclusively under the rules defined in this agreement, aligned with applicable New Zealand commercial legislation, consumer protection regulations, and global e-commerce industry standards.

1. Service Scope and Platform Usage Eligibility

www.affordablepetshop.com operates as a direct-to-consumer e-commerce platform that sells self-supplied pet accessories directly to end users for non-commercial, personal domestic use only. You are not permitted to resell, redistribute, or commercially profit from any products purchased through our platform for large-scale business purposes without first obtaining our separate, explicit written commercial distribution authorization.

To maintain a safe, functional, and inclusive shopping environment for all users, you agree that while accessing our platform, you will not:

Violate any applicable local, national, or international laws, regulations, or public order rules
Infringe upon the legitimate legal rights including intellectual property rights, privacy rights, or reputation rights of our company or any third party
Use any automated programs, crawlers, scrapers, or unauthorized access tools to collect, copy, or interfere with the normal operation of our website, extract non-public platform data, or generate fake order requests
Upload, spread, or publish malicious software, harmful code, harassing content, discriminatory statements, or any material that may disrupt the normal user experience of other visitors
Impersonate any other person, entity, or falsely state or misrepresent your affiliation with any individual or organization when submitting account information or placing orders
Overload, damage, or perform unauthorized modification to the underlying infrastructure of our website, server systems, or network facilities

We reserve the full right to immediately suspend or permanently terminate your account access and block your IP address from visiting our platform without prior notice, if we determine in our reasonable judgment that your actions violate any of the above usage rules.

2. Account Registration and Security Responsibilities

When you choose to create a user account on our platform to track order status, save preferred products from our Pawsome Picks collection, manage shipping preferences, or access exclusive loyalty program benefits, you agree to provide accurate, complete, and up-to-date personal information including your full legal name, valid email address, and active contact phone number. You are fully responsible for updating your account details promptly if any of your submitted information changes, to ensure we can deliver order confirmations, shipping updates, and important service notifications to you without disruption.

You are exclusively responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that occur under your registered account. You must notify us immediately via our official contact email vellum@affordablepetshop.com if you discover any unauthorized access to your account, credential leakage, or suspicious unapproved activity linked to your profile. We will not be held liable for any financial loss, order dispute, or data breach that arises from your failure to properly secure your account login information, or your delay in reporting an unauthorized access incident after it occurs.

We reserve the right to refuse account registration, delete invalid account information, or permanently terminate accounts that remain inactive for 24 consecutive months with no recorded order or browsing activity, to maintain the efficiency of our platform operation.

3. Product Information and Pricing Accuracy

We make every reasonable effort to display the product images, specifications, material descriptions, usage guidance, and color representations for all items on our website as accurately as possible, including our full range of Trusted Pet Bests fan-favorite small goods, Featured Products, and Fresh Pet Joy new arrivals. However, minor variations in visual presentation may occur due to different screen display settings, lighting conditions during product photography, or manual production tolerances, and these variations do not constitute a valid product quality defect that qualifies for an unapproved refund request. All product descriptions on our website are for reference only, and they do not replace the printed official product labels and safety instructions included with the delivered item.

All product prices displayed on www.affordablepetshop.com are denominated in New Zealand Dollars, unless otherwise explicitly marked for international regional displays, and the listed prices do not include applicable shipping fees, customs duties, or local consumption taxes that may apply for cross-border orders. We reserve the right to adjust product pricing, launch limited-time promotional campaigns, or discontinue the sale of any product at any time without prior notice to users. If a confirmed order is affected by an obvious clerical pricing error that results in a listed price far lower than the actual reasonable market value of the product, we retain the right to cancel your already submitted order, issue a full refund back to your original payment method, and notify you of the pricing correction within 3 working days.

4. Order Placement and Payment Terms

When you click the “confirm checkout” button at the final step of the order submission process, you are submitting a formal binding purchase offer to us for all products added to your shopping cart. Our formal acceptance of this offer is only completed after we send you an official order confirmation email confirming that your payment has been successfully processed and the order has been entered into our warehouse preparation workflow. We reserve the right to reject any submitted order for legitimate reasons including but not limited to product inventory shortages, obvious pricing errors, past payment fraud records linked to your account, or delivery location restrictions that make it impossible for us to fulfill the order, with no liability for any indirect loss incurred by you as a result of the order rejection.

All payments for orders placed on our platform are processed through our PCI DSS compliant authorized third-party payment service providers. You confirm that you hold full legal authorization to use the selected payment method for your order, and all payment information you submit is accurate and valid. By completing the payment process, you authorize us to charge the corresponding total order amount to your designated payment account. If your payment fails to process due to insufficient funds, expired payment credentials, or bank security restrictions, your order will be automatically canceled 24 hours after the initial order submission unless you complete the payment successfully within that window.

5. Shipping, Delivery and Receipt Confirmation

All shipping and delivery arrangements for your order are governed by our independently published Shipping Policy, which is fully incorporated into these Terms of Service as a binding supplementary provision. After your order is dispatched from our warehouse, you will receive an official shipping confirmation email that includes your dedicated order tracking link. You agree to inspect the external packaging of your parcel at the time of delivery, and immediately report any obvious damage to the packaging, missing items, or sign of tampering to our after-sales team before you sign for receipt of the parcel.

We will not be held liable for delivery delays caused by force majeure events including extreme natural disasters, public health emergencies, courier network operational disruptions, customs inspection delays, or government regulatory order restrictions that fall outside our reasonable control. If a delivery delay caused by these unforeseen circumstances extends over 15 working days after the original estimated delivery date, you have the right to apply for order cancellation and full refund before the parcel is successfully delivered to your address.

6. Returns, Refunds and Exchanges

All post-purchase return, refund and exchange requests are strictly regulated by our official Refund and Returns Policy, which is integrated into this Terms of Service as an enforceable binding clause. You explicitly acknowledge and agree that pure “refund only” requests that ask for full or partial monetary compensation without returning the physical delivered product are strictly not permitted under any circumstances, as stated clearly in our Refund and Returns Policy. All eligible return requests must be submitted within the specified 30-day post-receipt window, the returned product must remain in unused, original resalable condition, and our after-sales team must complete formal inspection of the returned items before any refund or exchange process is initiated.

After we confirm that your return meets all eligibility requirements, the corresponding refund amount will be credited back to your original payment account within 7 to 14 working days. Different payment institutions may have different capital arrival processing cycles, and minor differences in the actual arrival time caused by the policies of your card issuing bank are not within our control, and we will not bear any responsibility for that.

7. Intellectual Property Rights

All content published on www.affordablepetshop.com, including but not limited to the brand logo of AFFORDABLE PET ACCESSORIES LIMITED, website interface design, text descriptions of all collections including Pawsome Picks, Fresh Pet Joy, Trusted Pet Bests and Featured Products, product images, video demonstration materials, website software code, and all platform function design, are protected by New Zealand and international copyright, trademark and other intellectual property laws. Without obtaining our prior explicit written authorization, you may not copy, reproduce, distribute, modify, publicly display, or commercially use any of the above intellectual property content for any non-personal purpose.

When you submit user-generated content to our platform including product reviews, pet experience sharing posts, or feedback comments displayed in our “What our Client Says” review section, you automatically grant us a non-exclusive, royalty-free, perpetual, global license to use, modify, reproduce, and display this submitted content on our official website and our authorized social media promotional channels. You confirm that all content you submit does not infringe on any third party’s intellectual property rights, and you agree to fully compensate us for all losses and legal expenses arising from any third-party claim related to the content you publish.

8. Limitation of Liability

To the maximum extent permitted by applicable New Zealand law, AFFORDABLE PET ACCESSORIES LIMITED, our directors, employees, logistics partners, and authorized service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or any products purchased through our website, including but not limited to lost profits, lost business opportunities, data loss, or emotional distress compensation, even if we have been advised of the possibility of such damages in advance.

The total aggregate liability of our company for any claim arising from the use of our services or products, under no circumstances shall exceed the actual total amount you paid to us for the specific order that gives rise to the claim. Certain jurisdictions do not allow the exclusion of implied warranties or limitation of incidental damages, so some of the above limitation clauses may not fully apply to you based on the consumer protection regulations in your local region.

9. Policy Modifications and Amendment

We reserve the right to revise, update, or modify the terms outlined in this Terms of Service at any time, to reflect changes to our business operation requirements, new regulatory compliance obligations, or updates to our platform service features. When we release a revised version of this Terms of Service, we will post the updated document on the corresponding page of our official website, mark the new effective date at the top of the document, and publish a prominent announcement on our website homepage to notify all users of the changes.

Your continued access to our platform, browsing of product collections, or submission of new orders after the effective date of the revised Terms of Service will be deemed as your full acknowledgment and acceptance of all updated provisions in the new agreement. If you do not agree with the modified terms, you can stop using our services and close your registered account at any time.

10. Governing Law and Dispute Resolution

This Terms of Service shall be governed by, construed, and enforced in accordance with the laws of New Zealand, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or related to this agreement, the use of our website, or products purchased from our platform, shall first be resolved through friendly negotiations between both parties. If the dispute cannot be resolved through negotiation within 30 working days, both parties agree to submit the dispute to the exclusive jurisdiction of the courts located in Thames, New Zealand.

11. Contact Information

If you have any questions, concerns, or formal inquiries about any provision of this Terms of Service, you can reach us at any time through our official verified contact channels:

Operating Entity: AFFORDABLE PET ACCESSORIES LIMITED
Official Website: www.affordablepetshop.com
Contact Email: vellum@affordablepetshop.com
Contact Phone: +64 7 867 9040
Registered Business Address: Peter Barker Accountants, 723 Pollen Street, Thames 3500, New Zealand

We will respond to all legitimate service-related inquiries within 2 working days, to resolve your concerns and maintain a positive, trusted shopping experience for every member of our fur parent community.