Effective Date: October 30, 2026
Operated by AFFORDABLE PET ACCESSORIES LIMITED, our official e-commerce platform Affordable Pet Shop is committed to delivering practical, safe pet accessories that perfectly fit your daily moments with your beloved furry companions. This Refund and Returns Policy is established to set fair, transparent, and consistent rules for all post-purchase requests from customers who browse our carefully curated product range, including our fan-favorite pet small goods, top performing featured accessories, and Fresh Pet Joy new arrival collections. Our core non-negotiable rule for all post-order processing is that pure “refund only” requests without return of the delivered product are strictly not permitted for all eligible cases, to maintain fair operation for both our business and the broader community of fur parents who trust our pet accessory products fully.
1. Eligibility Rules for Return Requests
To qualify for a valid return request that can be processed under this policy, your request must meet all of the following criteria:
- You must submit your return application within 30 calendar days from the date you sign for receipt of your ordered pet accessory products. Any request submitted after this 30-day window will not be accepted for processing.
- The product you intend to return must be in original, unused, resalable condition, with all original packaging, tags, user manuals, and complimentary accessories that came with the item fully intact. Products that show signs of wear, pet contact, improper disassembly, or damage caused by user misuse do not meet return eligibility.
- You must provide valid proof of purchase, including your original order number generated on our website, the order confirmation email, or the physical delivery note you received with the parcel, to verify that the product was originally purchased directly from www.affordablepetshop.com, not from unauthorized third-party resellers or secondhand channels.
We do not accept return requests for the following categories of products for hygiene and safety reasons: custom engraved or personalized pet accessories made to your specific requirements, close-contact pet hygiene products including pet grooming wipes and food-grade feeding supplies that have been unsealed, and clearance sale items explicitly marked as “final sale” on their product detail page.
2. No Pure Refund Only Rule
We strictly prohibit all “refund only” requests that ask for full or partial monetary reimbursement without returning the physical delivered product you have received, with no exceptions for non-defective products. This rule applies to all scenarios including but not limited to:
- Cases where you claim you do not need the ordered product anymore after delivery
- Cases where you report minor personal preference differences that do not affect normal product functionality
- Cases where you mistakenly placed a duplicate order after the parcel has already been dispatched and delivered to you
- Cases where you request partial compensation to keep the product instead of completing the full return process.
Even if there are confirmed product quality defects confirmed by our after-sales team, we will never process a pure refund only request without first arranging the return of the defective item. This policy is designed to prevent fraudulent claims, ensure we can properly inspect defective products to upgrade our future product quality, and keep our product pricing at the affordable level our community of fur parents has come to expect.
3. Full Return Processing Workflow
To submit a valid eligible return request, please follow the step-by-step workflow below:
- Contact our after-sales support team first to submit your return application, using our official contact email vellum@affordablepetshop.com, or call our service hotline at +64 7 867 9040 during our business hours from 9AM to 5PM NZST on workdays. Provide your order number, photos of the product in its original condition, and a clear description of your reason for return.
- Our support team will review your application within 2 working days, and send you a formal approved return authorization, along with the designated return shipping address: Peter Barker Accountants, 723 Pollen Street, Thames 3500, New Zealand. Return packages sent to any unapproved address will not be received or processed by our team.
- Pack the product securely with all original contents included, ship it back to our designated address, and send the tracking number of the return parcel to our support team for record keeping. For returns caused by confirmed product quality defects or our own shipping error, we will cover the standard return shipping cost for you. For returns caused by personal preference or change of mind, you will be responsible for covering the return shipping fees.
- After our warehouse team receives and inspects the returned product to confirm it meets all return eligibility criteria, we will process your full refund within 7 working days, which will be credited back to your original payment account used for placing the order.
In cases where you receive a wrong item or a product with confirmed manufacturing defects, we also offer an optional free product exchange service as an alternative to a refund: once you return the incorrect or defective product, we will ship out the correct replacement item to you at no extra cost.
4. Contact Information for After-Sales Inquiries
If you have any questions or need clarification about any terms in this Returns and Refund Policy, you can reach us at any time via the following official channels:
- Operating Entity: AFFORDABLE PET ACCESSORIES LIMITED
- Official Website: www.affordablepetshop.com
- Contact Email: vellum@affordablepetshop.com
- Contact Phone: +64 7 867 9040
- Registered Business Address: Peter Barker Accountants, 723 Pollen Street, Thames 3500, New Zealand
We are dedicated to making sure every fur parent who shops with us enjoys a smooth, transparent, and satisfying purchasing experience with our range of reliable, affordable pet accessories.