Effective Date: October 30, 2026
Welcome to the official shipping policy of Affordable Pet Shop, operated by AFFORDABLE PET ACCESSORIES LIMITED. As an e-commerce store dedicated to bringing fur parents practical, safe pet accessories that fit perfectly into daily moments with their beloved furry companions, we have established this clear, transparent shipping policy to help you fully understand our full order fulfillment, delivery, and tracking process before you complete your purchase. Aligned with global e-commerce best practices, this document covers all key shipping details including our delivery coverage areas, order processing timelines, shipping rate rules, delivery speed options, tracking mechanisms, and responsibility for cross-border tariffs, to eliminate uncertainty and create a smooth, predictable shopping experience for every customer browsing our curated collection of Pawsome Picks, fan-favorite trusted bests, Featured Products and Fresh Pet Joy new arrivals.
1. Shipping Coverage Areas
We currently offer delivery services to the following regions, with clear restrictions for excluded locations:
- Full domestic delivery coverage across all regions of New Zealand, including both North Island and South Island postal codes, no remote area surcharges for most urban and suburban zones.
- International shipping is available to Australia, Fiji, and Samoa in the Oceania region, for orders that meet our minimum international order value threshold.
- We are unable to process shipments to regions under international trade sanctions, locations with no accessible local postal service, or PO box addresses outside New Zealand that cannot be tracked via our partnered courier networks. We reserve the right to cancel any order submitted for an unsupported delivery area, with a full refund issued to your original payment method promptly.
2. Order Processing Time
All order processing timelines are calculated based on working days, excluding public holidays recognized in New Zealand and weekends:
- Standard processing for in-stock pet accessories, including our top-selling portable water bottles, durable leashes, and cozy pet beds, takes 1 to 2 full working days after your payment is confirmed successfully.
- For pre-ordered items under the Fresh Pet Joy new arrival collection, the estimated processing time will be clearly marked on the individual product detail page, usually ranging from 7 to 14 working days before the item is dispatched.
- We will send you a formal dispatch notification to your registered email address the moment your package leaves our warehouse, to confirm your order has entered the courier delivery network.
3. Shipping Rates & Free Shipping Eligibility
Our shipping rates are calculated based on the delivery destination and total weight of your ordered items, with fully transparent pricing displayed at the checkout page before you confirm payment:
- For all domestic New Zealand orders under NZD 75,thestandardflatrateshippingfeeisNZD4.99, with no hidden extra charges added after checkout.
- Free domestic shipping is automatically applied to all New Zealand orders with a total cart value of NZD $75 or above, no minimum purchase quantity requirement.
- For international orders sent to Australia, the standard shipping rate is NZD 12.99forordersunderNZD100, and free shipping is offered for international orders over NZD 100.FordeliveriestoFijiandSamoa,astandardNZD18.99 flat rate applies to all eligible orders.
- Customers can also opt for our expedited domestic courier service at checkout, at an extra NZD $7.99 fee, for prioritized order processing and faster delivery.
4. Estimated Delivery Timelines
The estimated delivery window starts counting from the dispatch date noted in your shipping confirmation email, not the order submission date:
- Standard domestic New Zealand shipping: 2 to 5 working days after dispatch, covering all urban and most suburban addresses.
- Expedited domestic New Zealand courier service: 1 to 2 working days after dispatch.
- Standard shipping to Australia: 3 to 7 working days after dispatch.
- Standard shipping to Fiji and Samoa: 7 to 12 working days after dispatch.
Please note that unexpected events including extreme weather conditions, local courier network delays, or public holiday disruptions may occasionally extend the delivery window, and our support team will proactively notify you if any such exceptions impact your order.
5. Order Tracking
Once your order is dispatched, you will receive a dedicated tracking link in your shipping confirmation email. You can click this link to view real-time updates of your parcel’s location, from our warehouse to your designated delivery address. You can also retrieve your order tracking information at any time by logging into your personal account on www.affordablepetshop.com, or by contacting our support team with your valid order number.
6. Tariff & Customs Responsibility
For all international orders shipped outside of New Zealand:
- Customers are fully responsible for paying any applicable import duties, customs clearance fees, or local consumption tax charged by the destination country’s customs authority. These fees are not included in the product pricing or shipping rates listed on our website.
- We will not be held liable for any delays caused by customs inspection procedures in your destination country. If your parcel is held for customs clearance, our support team can provide all required purchase documentation to help you complete the clearance process smoothly.
If you have any questions related to our shipping policy, order status, or delivery arrangements, you can reach us through our official contact channels at any time:
- Operating Entity: AFFORDABLE PET ACCESSORIES LIMITED
- Official Website: www.affordablepetshop.com
- Contact Email: vellum@affordablepetshop.com
- Contact Phone: +64 7 867 9040
- Registered Business Address: Peter Barker Accountants, 723 Pollen Street, Thames 3500, New Zealand
We will respond to all shipping related inquiries within 2 working days, to ensure your carefully selected pet accessories reach you in perfect condition as soon as possible.